Privacy and Confidentiality Notice
At MindOn Care, we take your privacy seriously and are committed to safeguarding your personal information. We adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (as amended in 2012). This legislation governs the collection, use, disclosure, and data security of personal information and sets out the standards we follow to protect your privacy.
Our Commitment to Privacy
We are guided by the principle that individuals have the right to know:
- What Personal Information We Collect: We will transparently disclose what types of personal information we collect, whether it includes contact details, identification information, or other data that helps us provide our services effectively.
- How Information is Collected: We will explain the methods and sources through which we collect your personal information, such as through direct communication, our website, or third-party sources.
- Why Information is Collected: We will clarify the purposes for which your information is collected, including but not limited to service delivery, communication, and legal obligations.
- Where and How Information is Stored: We will ensure that your personal information is stored securely and protected from unauthorized access or disclosure. We follow industry-standard practices to safeguard your data.
- Access to Your Information: We will specify who within our organization has access to your information, ensuring that it is only accessible to authorized individuals who require it to perform their duties.
- Disclosure of Information: We will explain under what circumstances and to whom your information may be disclosed, such as government agencies, service providers, or authorized representatives.
Your Rights and Privacy Complaints
We respect your rights and acknowledge that you have the right to:
- Know Your Information: You have the right to be informed about the personal information we hold about you, including its source, use, and disclosure.
- Raise Concerns and Make Complaints: You can express concerns or complaints about the privacy of your information. We are committed to addressing any privacy breaches promptly and professionally.
- Receive Information About Making a Privacy Complaint: We will provide you with information about how to make a complaint to Mindon Care regarding a breach of your privacy. We will handle your complaint in accordance with established procedures.
At MindOn Care, we value your trust and take the responsibility of protecting your privacy seriously. We encourage you to read and understand this Privacy and Confidentiality Notice, and if you have any questions or concerns, please don’t hesitate to contact us. Your privacy and confidentiality are of utmost importance to us.